Decision Making
May 23, 2025
5
Min
Is This the Moment Your Team’s Decision Quality Hinges on?
Decision Making
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That day, we realised a powerful insight: even seasoned leaders, surrounded by data and expertise, can fall prey to hidden biases. And when those biases go unchecked, well-laid plans can veer off-course.
Every major decision carries strategic weight - impacting profitability, customer satisfaction and organisational resilience. Research by McKinsey shows that teams making bias-aware choices perform up to 25 per cent better in achieving their objectives than those that do not ¹. This matters because cognitive biases are not flaws of character; they are mental shortcuts evolved to simplify complexity. Yet in leadership contexts, those shortcuts can mislead, costing millions and eroding trust.
Our checklist rests on five critical safeguards. Together, they form a cohesive model to surface and address biases across every decision stage.
Bring in voices beyond the usual suspects. Invite cross-functional stakeholders and even external experts. Diversity of thought reduces groupthink and uncovers blind spots.
Reflection prompt: Who in your next strategic review is most likely to challenge prevailing assumptions?
Apply statistical checks and red-team analysis. Insist on both best-case and worst-case scenarios. Use premortem exercises: ask, "If this initiative fails, why?" to surface hidden risks.
Micro-action: Schedule a 15-minute premortem session before endorsing major forecasts.
Recognise when decisions feel "urgent" - those are bias hotspots. Build mandatory cooling-off periods for high-stakes choices to temper recency and availability biases.
Micro-action: Institute a 24-hour pause for any proposal exceeding $1 million in investment.
Assign a "bias guardian" role in decision meetings whose sole remit is to call out potential biases. Rotate this role to prevent performative critique.
Reflection prompt: Who on your team will own bias oversight in the upcoming planning cycle?
After each project, conduct a bias debrief - what went well, what blind spots emerged, how can we refine our safeguards?
Micro-action: Add a "bias review" item to every project close-out checklist.
Step 1 – Define Decision Criteria
Specify success metrics and weightings upfront, so outcomes are judged against transparent standards.
Step 2 – Map Stakeholder Inputs
Create a stakeholder influence map highlighting diverse perspectives to include.
Step 3 – Implement Structured Checkpoints
Set calendar reminders for premortems and cooling-off reviews.
Pro Tip: Use digital collaboration tools to anonymise feedback, reducing authority bias.
Prompt 1: When did a recent decision derail because early warnings were dismissed?
Prompt 2: Spend five minutes journalling on one change you can make this week to surface dissent sooner.
• Faster course correction when assumptions shift.
• Enhanced trust and psychological safety from open challenge.
• More consistent delivery on strategic objectives - up to 25 per cent improvement in goal attainment.
In partnership,
Team SHIFT
We were in the boardroom with the executive team of a global logistics firm, reviewing proposals to overhaul their regional distribution strategy. The numbers looked promising - projected cost savings of 15 per cent and faster delivery times. Yet one senior director hesitated, recalling a previous initiative that flopped despite similarly compelling data. As discussions unfolded, we saw familiar patterns: early champions dismissing dissenting voices, selective attention to upbeat forecasts, and a creeping overconfidence in the status quo.
That day, we realised a powerful insight: even seasoned leaders, surrounded by data and expertise, can fall prey to hidden biases. And when those biases go unchecked, well-laid plans can veer off-course.
Every major decision carries strategic weight - impacting profitability, customer satisfaction and organisational resilience. Research by McKinsey shows that teams making bias-aware choices perform up to 25 per cent better in achieving their objectives than those that do not ¹. This matters because cognitive biases are not flaws of character; they are mental shortcuts evolved to simplify complexity. Yet in leadership contexts, those shortcuts can mislead, costing millions and eroding trust.
Our checklist rests on five critical safeguards. Together, they form a cohesive model to surface and address biases across every decision stage.
Bring in voices beyond the usual suspects. Invite cross-functional stakeholders and even external experts. Diversity of thought reduces groupthink and uncovers blind spots.
Reflection prompt: Who in your next strategic review is most likely to challenge prevailing assumptions?
Apply statistical checks and red-team analysis. Insist on both best-case and worst-case scenarios. Use premortem exercises: ask, "If this initiative fails, why?" to surface hidden risks.
Micro-action: Schedule a 15-minute premortem session before endorsing major forecasts.
Recognise when decisions feel "urgent" - those are bias hotspots. Build mandatory cooling-off periods for high-stakes choices to temper recency and availability biases.
Micro-action: Institute a 24-hour pause for any proposal exceeding $1 million in investment.
Assign a "bias guardian" role in decision meetings whose sole remit is to call out potential biases. Rotate this role to prevent performative critique.
Reflection prompt: Who on your team will own bias oversight in the upcoming planning cycle?
After each project, conduct a bias debrief - what went well, what blind spots emerged, how can we refine our safeguards?
Micro-action: Add a "bias review" item to every project close-out checklist.
Step 1 – Define Decision Criteria
Specify success metrics and weightings upfront, so outcomes are judged against transparent standards.
Step 2 – Map Stakeholder Inputs
Create a stakeholder influence map highlighting diverse perspectives to include.
Step 3 – Implement Structured Checkpoints
Set calendar reminders for premortems and cooling-off reviews.
Pro Tip: Use digital collaboration tools to anonymise feedback, reducing authority bias.
Prompt 1: When did a recent decision derail because early warnings were dismissed?
Prompt 2: Spend five minutes journalling on one change you can make this week to surface dissent sooner.
• Faster course correction when assumptions shift.
• Enhanced trust and psychological safety from open challenge.
• More consistent delivery on strategic objectives - up to 25 per cent improvement in goal attainment.
In partnership,
Team SHIFT
We were in the boardroom with the executive team of a global logistics firm, reviewing proposals to overhaul their regional distribution strategy. The numbers looked promising - projected cost savings of 15 per cent and faster delivery times. Yet one senior director hesitated, recalling a previous initiative that flopped despite similarly compelling data. As discussions unfolded, we saw familiar patterns: early champions dismissing dissenting voices, selective attention to upbeat forecasts, and a creeping overconfidence in the status quo.
That day, we realised a powerful insight: even seasoned leaders, surrounded by data and expertise, can fall prey to hidden biases. And when those biases go unchecked, well-laid plans can veer off-course.
Every major decision carries strategic weight - impacting profitability, customer satisfaction and organisational resilience. Research by McKinsey shows that teams making bias-aware choices perform up to 25 per cent better in achieving their objectives than those that do not ¹. This matters because cognitive biases are not flaws of character; they are mental shortcuts evolved to simplify complexity. Yet in leadership contexts, those shortcuts can mislead, costing millions and eroding trust.
Our checklist rests on five critical safeguards. Together, they form a cohesive model to surface and address biases across every decision stage.
Bring in voices beyond the usual suspects. Invite cross-functional stakeholders and even external experts. Diversity of thought reduces groupthink and uncovers blind spots.
Reflection prompt: Who in your next strategic review is most likely to challenge prevailing assumptions?
Apply statistical checks and red-team analysis. Insist on both best-case and worst-case scenarios. Use premortem exercises: ask, "If this initiative fails, why?" to surface hidden risks.
Micro-action: Schedule a 15-minute premortem session before endorsing major forecasts.
Recognise when decisions feel "urgent" - those are bias hotspots. Build mandatory cooling-off periods for high-stakes choices to temper recency and availability biases.
Micro-action: Institute a 24-hour pause for any proposal exceeding $1 million in investment.
Assign a "bias guardian" role in decision meetings whose sole remit is to call out potential biases. Rotate this role to prevent performative critique.
Reflection prompt: Who on your team will own bias oversight in the upcoming planning cycle?
After each project, conduct a bias debrief - what went well, what blind spots emerged, how can we refine our safeguards?
Micro-action: Add a "bias review" item to every project close-out checklist.
Step 1 – Define Decision Criteria
Specify success metrics and weightings upfront, so outcomes are judged against transparent standards.
Step 2 – Map Stakeholder Inputs
Create a stakeholder influence map highlighting diverse perspectives to include.
Step 3 – Implement Structured Checkpoints
Set calendar reminders for premortems and cooling-off reviews.
Pro Tip: Use digital collaboration tools to anonymise feedback, reducing authority bias.
Prompt 1: When did a recent decision derail because early warnings were dismissed?
Prompt 2: Spend five minutes journalling on one change you can make this week to surface dissent sooner.
• Faster course correction when assumptions shift.
• Enhanced trust and psychological safety from open challenge.
• More consistent delivery on strategic objectives - up to 25 per cent improvement in goal attainment.
In partnership,
Team SHIFT